Francis has a well-earned reputation as the “Cold Call Pope,” often phoning people out of the blue who’ve written him or whom he wants to contact for some other reason. He recently burnished that reputation with a video call to the 95-year-old grandmother of a member of his travel team.
On Sept. 2, Pope Francis made a video call to the home of the Kallukalam family in the southern Indian state of Kerala, which was answered by Father Thomas Kallukalam.